► Student Complaints

Student Complaints

If you are unhappy with any aspect of the University you can use the students’ complaints procedure. Forms are available form the Students' Union Education and Welfare Officer and from University Libraries.

The Procedure comprises three stages:

Stage 1

A complaint may be made orally or in writing by an individual student or by a group of students at a local level with a member of teaching or support staff. You should receive an appropriate response within ten working days of receipt of the complaint. If you are dissatisfied with the outcome of this stage you should proceed to stage 2.

Stage 2

Submit the complaint in writing to the relevant Dean of Faculty or Head of Administrative Department using from CS1 (available from the Education and Welfare office in the Students' Union). CS1 should be completed within ten working days of the outcome of stage 1. You should receive a written response within fifteen working days. If you feel the complaint has still not been adequately addressed move on to stage 3.

Stage 3

You can write to the Student Complaints Liaison Officer on form CS2. This should be done within ten working days of receipt of the response from the Dean/Head of Department.
The Liaison Officer will arrange for a Complaints Review Panel to meet to consider the complaint within thirty working days of receipt of form CS2. They may wish to ask you some questions in relation to your complaint and may question members of staff involved in order to establish all relevant facts. Their conclusion will be communicated to you within ten working days of the decision.

The procedure preserves confidentiality as far as is practicable. For more details and CS1 and CS2 forms and a list of relevant staff contact the Education and Welfare Officer in the Students' Union.

You can find out more about the complaints procedure on the University website. http://www.ulster.ac.uk/quality/qmau/complaints.html